Privacy Policy & Terms and Conditions - Las Qolqas ecolodge in Ollantaytambo

General Information

These Terms and Conditions govern all bookings, stays, and interactions with Las Qolqas (hereinafter “the Property”, “we”, “us”, or “our”) through our website lasqolqas.com and any direct booking channel.

By completing a reservation, you confirm that you have read, understood, and accepted these terms in full, on behalf of yourself and all guests included in the booking. Las Qolqas is operated by Inversiones Tres por Ocho S.A.C. (INTREPO SAC), RUC 20477906380, a company registered in Peru. These terms are governed by the laws of the Republic of Peru, and any disputes shall be submitted to the competent courts of Peru, without prejudice to the rights granted to guests under applicable consumer protection law.

We reserve the right to update these terms at any time. The version published at the time of your booking confirmation shall apply to your stay.

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Booking & Reservation

A reservation is considered confirmed only upon receipt of written confirmation from Las Qolqas, either by email or through our booking platform. Until that moment, availability is not guaranteed.

Eligibility

The lead guest must be at least 18 years of age and legally capable of entering into a binding contract. By submitting a booking, the lead guest accepts responsibility for all guests in the party and for compliance with these terms.

Accuracy of Information

You are responsible for ensuring the accuracy of all information provided at the time of booking, including dates, number of guests, and any special requirements. We cannot be held responsible for errors or omissions in information provided by guests.

Occupancy

Reservations are made for a specific number of guests. Exceeding the stated occupancy without prior written approval is not permitted and may result in the termination of the stay without refund.

If you need to adjust your booking details after confirmation, please contact us as early as possible at [email protected]. Changes are subject to availability and any applicable rate differences.

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Payment Policy

In accordance with our booking policy, an initial payment of 50% of the total amount is required when the booking is confirmed. The remaining balance must be paid 45 days before the arrival date.

Once the booking is confirmed, our Reservations team will send you a second confirmation including a secure payment link with the scheduled instalments and payment dates, in accordance with these Terms and Conditions.

Group Bookings

For bookings of 9 or more guests, please contact our Reservations team at [email protected], so that we can advise you and help you find the accommodation option that best suits the needs of your family or group of friends.

Accepted Methods

We accept payment by major credit and debit cards (Visa, Mastercard, American Express), bank transfer, and cash where indicated at the property. All transactions are processed securely. Card details are encrypted and never stored on our systems.

Security Deposit

A pre-authorisation or security deposit may be required at check-in to cover potential incidental charges, damage, or additional services. This amount will be released or refunded within 7 business days of check-out, provided no deductions are applicable.

Currency & Taxes

All rates are quoted in US dollars (USD) and include a 10% service charge. Rates do not include IGV (the Peruvian general sales tax, currently 18%). Under Peruvian tax law, accommodation provided to non-resident foreign guests is not subject to IGV for stays of up to 60 days, provided a valid passport and proof of entry into Peru are presented at check-in. Peruvian nationals and foreign residents will be charged IGV as an additional charge. Other services and consumption during your stay may be subject to IGV.

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Cancellation & Modification Policy

Cancellation Policy

Cancellations made more than 45 days before the arrival date: 90% of the amount actually paid will be refunded.
Cancellations made within the 45 days prior to the arrival date: no refund will be given.

Non-refundable rates: Bookings made under a non-refundable rate are charged in full at time of booking and are not eligible for refund under any circumstances, unless otherwise required by applicable law.

Modifications

Requests to modify confirmed reservations (dates, room type, number of guests) are subject to availability and may result in a rate adjustment. We will always endeavour to accommodate modification requests where possible.

Early Departures

In the event of early departure, we reserve the right to charge for the full originally booked period.

Cancellation by Las Qolqas

We reserve the right to cancel a reservation in cases of force majeure, operational constraints, or circumstances beyond our reasonable control. In such cases, we will notify you as promptly as possible and provide a full refund of any amounts paid. We accept no further liability in connection with such cancellation.

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Check-in, Check-out & Services

Check-in & Check-out

Event	Standard Time
Check-in from	13:00 (1:00 PM)
Check-out by	11:00 (11:00 AM)

Early check-in and late check-out may be available on request, subject to availability, and may be subject to an additional charge. Please contact us in advance if you require flexibility on arrival or departure times.

Valid photo identification is required from all guests at check-in: a passport or foreign resident card (carné de extranjería) for foreign guests, or a national identity document (DNI) for Peruvian nationals. Minors must also present valid identification. This information is recorded in our guest register, as required by Peruvian regulations on lodging establishments.

Included Transport

Your booking includes two transfer services:

Transfer to Ollantaytambo train station: to arrange this service, you will need to provide us with your train number when making the booking. If this information is not available in advance, the service will be subject to availability.
Transfer to Ollantaytambo town: the service runs to and from our pick-up point at the Capilla de Niño Samachina. It is available between 6:00 AM and 6:30 PM, with 6:30 PM being the last pick-up time.

Pututu Restaurant

Opening hours: 6:00 AM – 9:30 PM. Enjoy our organic Peruvian cuisine, prepared with fresh, local ingredients.

Breakfast: 6:00 AM – 10:00 AM. If you plan to leave before breakfast service begins, you may request a packed breakfast to take away.
À la carte menu: 11:00 AM – 9:30 PM.
Chef’s special dinner: includes a starter, main course and dessert; drinks are not included. Served from 6:30 PM to 9:30 PM.

If you would like to reserve a table, please contact us indicating the number of guests and your preferred time.

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House Rules

We ask all guests to respect the following rules to ensure a comfortable and safe experience for everyone:

Noise & Quiet Hours: Quiet hours are observed between 22:00 and 08:00. We ask guests to be considerate of neighbours and other guests at all times.
Smoking: In accordance with Peruvian Law No. 29517, smoking is strictly prohibited inside the tents and throughout the hotel facilities. Failure to comply will result in a charge of USD 100.00.
Pets: Pets are only permitted if explicitly agreed in writing at the time of booking. Undisclosed pets may result in an additional cleaning fee.
Events & Parties: Hosting events or gatherings beyond the registered occupancy is not permitted without prior written consent.
Damage to Property: Guests are responsible for any damage caused to the property, its furnishings, or equipment during their stay. Costs will be charged accordingly.
Rubbish & Recycling: We kindly ask guests to follow local recycling guidelines and dispose of waste in the receptacles provided.
Respect for Others: Any behaviour that is disruptive, offensive, or threatening towards staff or other guests will result in immediate termination of the stay without refund.

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Liability

Las Qolqas shall not be liable for any loss, damage, injury, or inconvenience suffered by guests, except where such loss or injury results directly from our negligence or wilful misconduct.

We strongly recommend that all guests obtain comprehensive travel insurance, including cover for cancellations, medical emergencies, personal liability, and loss of personal belongings before travelling.

Valuables

Las Qolqas accepts no responsibility for loss, theft, or damage to guests’ personal property or valuables during their stay. Safes or secure storage facilities may be available on request.

Force Majeure

Las Qolqas shall not be held liable for failure or delay in performing any obligation under these terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, strikes, or utility failures.

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Privacy Policy

Las Qolqas is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share information in accordance with the Peruvian Personal Data Protection Law (Law No. 29733) and its Regulations.

Data Controller

The owner of the personal data bank and the party responsible for processing your personal information is Inversiones Tres por Ocho S.A.C. (INTREPO SAC), RUC 20477906380, operator of Las Qolqas (Camino a Willoq Km 2, Ollantaytambo, Cusco, Peru). You can contact us at [email protected].

What Data We Collect

Identification data: name, surname, nationality, date of birth, ID or passport number
Contact data: email address, telephone number, postal address
Booking data: dates of stay, number of guests, payment information (processed securely; card details not stored)
Communication data: messages exchanged via email, contact forms, or booking platforms
Technical data: IP address, browser type, device information collected via cookies (see Section 09)

Legal Basis for Processing

Contract performance: Processing necessary to fulfil your reservation and provide accommodation services
Legal obligation: Guest register and tax records required by Peruvian law, including the regulations on lodging establishments and the tax regulations of SUNAT
Consent: Marketing communications, analytics and non-essential cookies, where you have given your free, prior, express, informed and unequivocal consent

How We Use Your Data

To manage and fulfil your reservation and communicate booking details
To comply with legal obligations, including our guest register and requests from competent Peruvian authorities where required by law
To process payments securely
To send pre-arrival and post-stay communications relevant to your booking
To send promotional offers or newsletters, only where you have provided consent
To improve our services and website experience

Data Retention

We retain personal data for the period necessary to fulfil the purposes for which it was collected, plus any additional period required by law. Booking and billing records are retained for a minimum of 5 years in accordance with Peruvian tax regulations. Marketing consent data is retained until you withdraw consent.

Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

Payment processors and banking institutions to process transactions
Competent Peruvian authorities (such as SUNAT, Migraciones or the Peruvian National Police) when required by law
IT service providers and booking platforms acting as data processors under appropriate data processing agreements
Service providers located outside Peru (for example, booking engine, email and hosting providers). In such cases we ensure an adequate level of protection for your data in accordance with Law No. 29733

Your Rights

Under Law No. 29733, you have the right to:

Information: to be informed about the purpose, recipients and retention period of your data
Access: to obtain information about the personal data we hold about you
Rectification: to update, complete or correct inaccurate or incomplete data
Cancellation: to request the deletion of your data, subject to legal retention obligations
Opposition: to object to the processing of your data on legitimate grounds, including for direct marketing
Withdrawal of consent: to withdraw your consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

If you consider that your request has not been properly addressed, you may file a complaint with the National Authority for Personal Data Protection (Autoridad Nacional de Protección de Datos Personales) of the Ministry of Justice and Human Rights of Peru.

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Cookie Policy

Our website lasqolqas.com uses cookies and similar technologies to enhance your browsing experience, analyse site performance, and support our booking functionality.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your browser and remember certain information about your visit.

Types of Cookies We Use

Type	Purpose	Consent Required
Strictly Necessary	Enable core website functions (booking engine, session management)	No
Performance / Analytics	Understand how visitors interact with the site (e.g. Google Analytics)	Yes
Functional	Remember preferences (language, currency) to personalise your experience	Yes
Marketing	Track browsing to serve relevant advertising on third-party platforms	Yes

Managing Cookies

You can manage or withdraw your cookie consent at any time via the cookie settings panel on our website. You may also configure your browser to block or delete cookies; however, this may affect the functionality of the site.

For more information on managing cookies in your browser, visit allaboutcookies.org.

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Contact

For any questions regarding these terms, your reservation, or your personal data, please contact us:

Las Qolqas
Inversiones Tres por Ocho S.A.C. (INTREPO SAC), RUC 20477906380
Address: Camino a Willoq Km 2, Ollantaytambo, Cusco, Peru
Phone: +51 947 299 499
Email: [email protected]
Website: www.lasqolqas.com

We endeavour to respond to all enquiries within 2 business days.

In accordance with the Peruvian Consumer Protection and Defence Code (Law No. 29571), you may submit a complaint or claim through our online Complaints Book: Claim book

These Terms and Conditions were last reviewed and updated in September 2026.