{"id":1484,"date":"2025-05-28T11:39:03","date_gmt":"2025-05-28T11:39:03","guid":{"rendered":"https:\/\/www.lasqolqas.com\/?page_id=1484"},"modified":"2025-10-16T21:33:54","modified_gmt":"2025-10-16T21:33:54","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/lasqolqas.com\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1484\" class=\"elementor elementor-1484\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7cde79 e-flex e-con-boxed e-con e-parent\" data-id=\"b7cde79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9229dd0 e-flex e-con-boxed e-con e-child\" data-id=\"9229dd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-faa4ff1 elementor-widget elementor-widget-image\" data-id=\"faa4ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/lasqolqas.com\/wp-content\/uploads\/2025\/03\/staff-las-qolqas-ecolodge-peru.jpg\" class=\"attachment-full size-full wp-image-671\" alt=\"\" srcset=\"https:\/\/lasqolqas.com\/wp-content\/uploads\/2025\/03\/staff-las-qolqas-ecolodge-peru.jpg 1000w, https:\/\/lasqolqas.com\/wp-content\/uploads\/2025\/03\/staff-las-qolqas-ecolodge-peru-300x200.jpg 300w, https:\/\/lasqolqas.com\/wp-content\/uploads\/2025\/03\/staff-las-qolqas-ecolodge-peru-768x512.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-396218f e-flex e-con-boxed e-con e-child\" data-id=\"396218f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27e0356 elementor-widget elementor-widget-heading\" data-id=\"27e0356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00bfAlgo no ha ido como esperaba? \n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba9e42 elementor-widget elementor-widget-text-editor\" data-id=\"9ba9e42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En Las Qolqas valoramos profundamente las opiniones de nuestros hu\u00e9spedes. Cada sugerencia, comentario o queja nos ayuda a mejorar y ofrecer una experiencia m\u00e1s aut\u00e9ntica, sostenible y cuidada.<\/p><p>Si algo no ha cumplido sus expectativas, le ofrecemos dos opciones:<\/p><p>Puede <strong>contactar directamente con gerencia<\/strong> para una atenci\u00f3n personalizada, o si lo prefiere, puede <strong>env\u00ede el formulario de reclamaci\u00f3n en l\u00ednea<\/strong>. Tambi\u00e9n puede optar por hacer ambas cosas.<\/p><p>Su bienestar y su confianza son nuestra prioridad.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-966b555 e-con-full e-flex e-con e-child\" data-id=\"966b555\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c34e804 elementor-widget elementor-widget-button\" data-id=\"c34e804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:gerencia@lasqolqas.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewbox=\"0 0 362.7 362.7\" style=\"enable-background:new 0 0 362.7 362.7;\" xml:space=\"preserve\"><path d=\"M37,52.6h267l-273.4,260c-3.5,3.5-3.3,8.9,0.2,12.1c3.6,3.1,9.1,3.1,12.5,0L316.7,64.7v254c0,4.7,4.1,8.6,9.1,8.6 c5,0,9.1-3.9,9.1-8.6V44c0-4.7-4.1-8.6-9.1-8.6H37c-5,0-9.1,3.9-9.1,8.6S32,52.6,37,52.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Hable con Gerencia<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a45df1 elementor-widget elementor-widget-button\" data-id=\"1a45df1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc9nZEOwMdGm99llIhSurxd8lLSiO34nUL45W4PQz-g4V9HwA\/viewform?usp=header\" rel=\"nofollow noopener\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" viewbox=\"0 0 362.7 362.7\" style=\"enable-background:new 0 0 362.7 362.7;\" xml:space=\"preserve\"><path d=\"M37,52.6h267l-273.4,260c-3.5,3.5-3.3,8.9,0.2,12.1c3.6,3.1,9.1,3.1,12.5,0L316.7,64.7v254c0,4.7,4.1,8.6,9.1,8.6 c5,0,9.1-3.9,9.1-8.6V44c0-4.7-4.1-8.6-9.1-8.6H37c-5,0-9.1,3.9-9.1,8.6S32,52.6,37,52.6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acceda al formulario<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Something didn\u2019t go as expected? At Las Qolqas, we deeply value our guests\u2019 feedback. Every suggestion, comment, or complaint helps us improve and offer a more authentic, sustainable, and thoughtful experience. If something didn\u2019t meet your expectations, we offer you two options: You can contact management directly for personalized attention, or if you prefer, you [&hellip;]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1484","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/pages\/1484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/comments?post=1484"}],"version-history":[{"count":14,"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/pages\/1484\/revisions"}],"predecessor-version":[{"id":2087,"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/pages\/1484\/revisions\/2087"}],"wp:attachment":[{"href":"https:\/\/lasqolqas.com\/es\/wp-json\/wp\/v2\/media?parent=1484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}